Business Downloads

BPA430 Business Services excluding Business2000

Download Firmware

Installation Instructions

To manually upgrade your Broadband Phone Adapter (non-windows users), follow these steps: Download the Broadband Phone Adapter program file (right-click and save or in a browser, just click on the link). BPA430 Upgrader.

Lift the handset from your phone then use a pointed tip (such as a paper clip) to push the reset button on the back of the phone adapter once. Listen on the handset for the IP address of the phone adapter. (Note: To upgrade, please make sure the phone is plugged in the LINE 1 port to get the IP address.)
Open a web browser and enter the Broadband Phone Adapter’s IP address and press "Enter."
Click "Download" or "Upgrade Firmware" on the left side of the web page.
In the "Filename" field, use the "Browse" button to find the file you saved.
Click "Start HTTP Download."
Using Internet Explorer, on the bottom of the screen you will see progress messages like: "Booting into Downloader Mode. Please wait..." "Performing Firmware Upgrade. Please wait..."
Please wait approximately five minutes for the procedure to complete. You will see the message "Download Successful."
Click the "Restart Main Application" button on the web page.

Latest upgrade 07/02/07
Upgrade Notes

- Firmware upgrade available
Caution: Use this firmware only with BPA430 adapters.
- Fixed G729 encoder audio quality bug which caused static/crackling

Previous Upgrades
03/08/07 - Addresses T.38 fax-relay improvements

BPA410 Business Services excluding Business2000

Download Firmware

Installation Instructions

To Automatically upgrade your BPA410

Follow these steps

Download this program by clicking the button above.
Disable Norton Internet Security, Zone Alarm or similar firewall programs before upgrading.
Run the program and click the "Auto-Detect BPA(s)" button.
Once your device is found, select it in the application window. It should be labeled "BPA version 1.0 US."
Click "Upgrade BPA."
Wait a few minutes for the process to complete.
When the device is upgraded, a green light under "MAC Address" indicates you are up-to-date.

Latest upgrade 03/08/07
Upgrade Notes

- Addresses T.38 fax-relay improvements

Previous Upgrades
09/26/2006 - BPA410 Firmware Upgrade for Softalk™ Office users
Allows Softalk Office users to communicate with their existing virtual office extensions using BPA410.
08/21/2006 - BPA410 Firmware Upgrade for Fax Extension users Quick Start Guide for Second Port Activation

Outlook Integration Software Business Services excluding Business2000
Download Firmware	Latest upgrade09/24/08 Upgrade Notes - Supports IP Phone - Support for Windows XP or Vista - Support for Outlook 2007

Switchboard Software Business Services excluding Business2000
Download Firmware	Latest upgrade09/22/08 Upgrade Notes - Supports IP Phone Status - Supports Shared Line Status - Not Microsoft Vista Compatible

Softalk Office Business Services

Download Firmware

Installation Instructions

To install your Softalk Office, follow this procedure:

Follow these steps

Download this program by clicking the button above.
After you download the Softalk Office program, click on it and open the file. A set up Wizard will pop up and provide simple instructions.
Follow the instructions until you get to the 'Finish' button.

Latest upgrade 04/07/07
Upgrade Notes

- Enhanced voice quality (AEC, AGC, and VAD upgrade)
- Added H.264 video codec for voice and video conferencing
- Enhanced contacts manager with Microsoft® Outlook® support and importing/exporting capabilities.

Softalk Office (Windows Vista) Business Services

Download Firmware

Installation Instructions

To install your Softalk Office, follow this procedure:

Follow these steps

Download this program by clicking the button above.
After you download the Softalk Office program, click on it and open the file. A set up Wizard will pop up and provide simple instructions.
Follow the instructions until you get to the 'Finish' button.

Latest upgrade 09/05/08
Upgrade Notes

- Microsoft Vista Support

Virtual Office Interface for Salesforce
Download Client	Latest upgrade09/23/08 Upgrade Notes - Verison 1.1.0 - Internet Explorer 6.0 or later NOTE: Firefox or any other browser will NOT work - Windows XP or Vista - Added "End Call" Button - View inbound daily call history (Will display name, call time, duration & call details if the contact information exists) - View all past call history - Can easily create notes during or after a call - Can also set up follow up calls - Integrates Virtual Office System seamlessly into the Salesforce.com application - Make outbound PSTN calling from dial-pad in the Salesforce.com application
Download User/Installation Guide

Packet8 675xi Series IP Phones

To Upgrade New Firmware to your IP Phone:

Press “Options” Key on the phone and then scroll down to Option 6 “Restart Phone.”
Then press “Select.”
Press “Restart” to restart your IP Phone
During the restart process your IP Phone will search for new firmware.
If new firmware is found for your IP Phone it will start downloading.
Please Note: “DO NOT UPLUG IP PHONE WHEN FIRMWARE IS DOWNLOADING”
Once the download is complete your IP Phone will reboot itself.

Known Issues:

Call Park is not available.
Switchboard Software will not show status of phone in use.
Star commands will not work for IP Phone at this time.
Shared Line Extension voicemail will not show IP Phone MWI (Message Waiting Indicator).
Salesforce and Outlook IP Phone status issue. Outbound Calls Only.
Changes made locally on the phone will not sync with server side.
No Vista Support for Switchboard.

Have a question about your account?

Log into your online account and click the "Create Support Case" tab

Account Login

Live Online Support

Chat with a live Packet8 Support Agent (M - F, 8:00 a.m. - 5:00 p.m. PST)

Live Agent Chat

Support Contact

1-888-898-8733

1-408-687-4120
outside of U.S.

Hours of Operation

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